Home Automation

15 02 2015

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Recent reports predict that the home automation industry will be worth more than $45 billion by 2016, which is not surprising if you saw the items from Iris, Wink, Nest and Lyric that were front-and-center in stores and commercials this past holiday shopping season. But since these connected devices depend on residential Wi-Fi/broadband, service providers are typically first in line to be blamed if something goes wrong for their subscribers – even if it’s an unrelated equipment issue, app problem or simple user error.

While the traffic impact of these devices isn’t drastic, they do add increasing complexity to home networks as well as introduce a whole new level of importance to subscribers (e.g., heat in winter, locking doors, security cameras, etc.). As a result, many operators are faced with one of two options: they can either let subscribers go the DIY approach with the devices listed above, or take control with their own smart home services (as in the case of Comcast’s Xfinity Home solution). But in both cases, without the ability to see inside the home gateway, there is a limit to how much troubleshooting these service providers are actually able to do… potentially opening the door to customer dissatisfaction and churn.

Stephane Bourque, founder and CEO of Incognito Software Systems, has provisioned 110 million subscriber devices worldwide and is here to provide insight into the ramifications of home automation that consumer electronic manufacturers, service providers and end-users should take note of.

Stephane Bourque is the technological inspiration behind Incognito Software Systems’ provisioning solutions. As CEO, Stephane has built an elite team of dedicated engineers and championed Incognito’s development of high performance, multi-platform IP service enablement solutions. Originally from Montreal, Canada, and educated at Concordia University, Stephane applied his computer engineering background at Banyan Systems to design enterprise network management systems for Fortune 1000 companies like Bell Canada.

Week In Review

  1. Police union leader demands Google disable cop-locating Waze app
  2. Smartphone Theft Down in SF, NY, London as ‘Kill Switches’ Spread
  3. Facebook ‘Legacy Contact’ Will Manage Your Account When You Die
  4. Microsoft fixes a serious 15-year-old bug
  5. Dell Delivers Education-Focused Chromebook 11 For Accident-Prone Students



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