What it takes to keep NYC IT running

Image by Pabo76 via Flickr

New York City‘s Information Technology infrastructure is a big business.  The Department of Information Technology and Telecommunications (DoITT) Commissioner Carole Post joins Tom this week to talk NYC IT.  For more information on the show, check out the SHOW PAGE. What is the agency’s direction? How are they staying social? As a big user of energy, what steps are being taken to increase computing power and reduce the overall footprint?

That and more, this Sunday at 3pm MST | 6pm EDT.

Our Week In Review starts in the City with details about Mayor Bloomberg‘s announcement of the partnership between CUNY and IBM; we let you in on who wants to tap your texts; and help you get your online identity back if your Gmail, Hotmail, Yahoo!, Facebook or Twitter account is hacked.

Related Articles

• Green Plan To Stop NYC Rainwater Runoff (newyork.cbslocal.com)
• CUNY-IBM To Open Unique School In NYC (huffingtonpost.com)
• NYC Mayor Bloomberg’s Education Reforms Stumble (npr.org)

Another Face in the Cloud

from Flickr user Lomo-Cam

This week Michael Clark from Microsoft joins Tom to cover using the cloud as a business accelerator.  Head over to the [SHOW PAGE] to find out the details.

We’ve covered cloud computing for a while now.  As the technologies underlying the cloud and the related services have matured, so too has our coverage.  We first focused on ‘what is the cloud’.  And while that definition can still be a moving target depending who you ask, there is no doubt the cloud is no longer a buzzword.  Cloud computing not only delivers applications like email, it is evolving platforms that change the way you internet and changing the way IT services are delivered from small businesses to the largest enterprises (Guess who manages McDonald’s email? Autodesk, Nokia? California Emergency Management Agency?).   This pay as you go computing is also lowering barriers to enter applications into various markets.

Even if you are not sure if the cloud is right for you, it is the right time to look into the cloud.

Related Articles

• Mapping the Competitive Landscape of Cloud Computing, presented by Fletcher/CSI at the Cloud Communications Summit, Los Angeles (prweb.com)
• “Hybrid Cloud Model will Help the Channel Grow as IT Evolves” Says Influential Entrepreneur (prweb.com)
• Gartner Survey Reveals How the Cloud Is Changing IT Budgets (readwriteweb.com)
• Cloud needs solid standards to build trust (computing.co.uk)
• Crossing the Chasm: Turning Cloud Opportunity into Reality for Partners (blogs.technet.com)
• Understanding The Clouded Cloud (devx.com)
• The Cloud is Dead – Long Live the Cloud! (cloudave.com)

What’s that you say? You don’t say?

Image by xcode via Flickr

Unless you live off the grid with your dog by the river, there is a good chance you have had run ins with customer service at one time or another.  Whether it is one of the big guys like AT&T, Comcast or a local business, you have outlets to resolve service issues.  Most companies will work with you to solve your problem, but what if you are dealing with one that will not?  Then you need to tune into our show with Gabe Goldberg this Sunday [SHOW PAGE].  Gabe and Tom will talk about Creative Griping after our Week in Review.

Speaking of our Week In Review – you’ll find out why you are paying so much for broadband (Still), why it is likely an engineer along with who is suing Google (well…at least one company that should be sued by Kareem Abdul Jabbar for taking the name of his signature shot) and much more.

If you can’t tune in for the live show on Sunday at 3pm MST | 6pm EDT, be sure to drop by next week for the edited show and links to all of our Week in Review stories.

Related Articles

• Top 5 Viral Customer Service Complaint Videos (mint.com)
• Comcast Customer Service Ranked as Abysmal. Effect on Revenue? (customerthink.com)
• 3 easy steps to great service (chicagonow.com)
• At Wits End with AT&T: U-Verse is the Devil! (dmlabadie.com)
• Companies using tests aimed at separating stars from duds (boston.com)
• Complaint Nation: Your Grievances By The Numbers and What to Do About It (mint.com)

Take a load off & check-in

This week, our show with Chris Hulls on The Trend in Geolocation Applications will air on KFNX.  If you can’t get to your computer, go ahead and download the show from the [SHOW PAGE].  As you might remember, we had a little trouble getting the show on the radio when we first tried a couple of weeks back.

Tom is on vacation, so we will run a previous show next week.  Enjoy the show with Chris Hulls this Sunday and have a great Labor Day!  We’ll be back on September 19 with our good friend, Gabe Goldberg.